Self Employed Resolution Field Agent
Skills
ArrangingBusinessCoachingFacilitationFinanceNegotiationReconnection
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ-compliant vehicle for London ULEZ zones
- Clean DBS check
- Healthy credit history
- CCJs considered where repayment arrangements are in place
- Strong organisational negotiation and case-management skills
- Ability to communicate professionally with customers and clients
- Ability to work independently while following company policies procedures and objectives
- Ability to identify and manage disputes in line with company procedures
- Open to coaching and feedback to continuously improve performance
Nice to have
- Flexible
- Independent
- Organised
- Professional
- Customer-focused
- Coachable
Day to day
- Carry out field visits to residential and commercial properties on behalf of clients
- Resolve customer accounts and reconnect services with professionalism and care
- Collect accurate utility meter readings and support customers facing financial difficulty