Self Employed Resolution Field Agent
Skills
ArrangingBusinessCoachingFacilitationFinanceNegotiationReconnection
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Full UK driving licence
- Access to own vehicle with business insurance
- ULEZ-compliant vehicle for London ULEZ zones
- Clean DBS check
- Healthy credit history
- CCJs considered with repayment arrangements
- Strong organisational and negotiation skills
- Ability to manage cases effectively
- Professional communication with customers and clients
- Ability to work independently
- Follow company policies procedures and objectives
- Identify and manage disputes appropriately
- Open to coaching and feedback
Nice to have
- Organised
- Professional
- Independent
- Coachable
- Customer-focused
Day to day
- Carry out field visits to residential and commercial properties on behalf of clients.
- Resolve customer accounts with professionalism and care across multiple workstreams.
- Reconnect services and support customers experiencing financial difficulty while following strict procedures.