Senior Associate, Client Support Services
Skills
FundamentalsIncident ManagementNetworkingPost-Trade ProcessingRoot CauseSupport ServicesTSO
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3 to 5 years of relevant trade support or trading operations experience
- Working understanding of the trade lifecycle across equities fixed income and options
- Experience in broker-dealer or capital markets environments
- Hands-on experience with FIX protocol including connectivity and troubleshooting
- Working knowledge of Linux Unix systems and networking fundamentals
- Experience supporting incident management issue documentation and root cause follow-up
- Excellent communication and stakeholder management skills
Nice to have
- Detail-oriented
- Analytical
- Collaborative
- Client-focused
- Adaptable
Day to day
- Support daily trading operations and client exchange connectivity across equities fixed income and options
- Monitor FIX sessions review logs troubleshoot message flows and help maintain stable trading interfaces
- Investigate connectivity incidents collaborate with network teams and communicate clear updates to clients and stakeholders