Senior Customer Engineer
Skills
Active DirectoryAutocadC++Domain Name SystemEnterprise ArchitectureIT Service ManagementPostgresql
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Solid experience as a Fullstack or Backend Engineer with customer-facing exposure
- Proficiency with TypeScript and comfort in a React and GraphQL codebase
- Ability to drive incidents calmly keep clients informed and write clear postmortems
- Comfort debugging across the stack from UI to Postgres to Temporal workflows
- Basic understanding of infrastructure DevOps CI/CD and production integration failures
- Experience in an early stage startup supporting customers on a product still being built
- Experience working cross-functionally with Product Design and Customer Engagement
- General interest in compliance and security topics
- Fluent written and spoken English
Nice to have
- Calm under pressure
- Customer focused
- Cross-functional mindset
- Detail oriented
- Proactive communicator
Day to day
- Serve as the first engineering point of contact for clients after sale, leading implementations and data migrations on the platform.
- Own escalations from Customer Engagement and Support by diagnosing ambiguous issues, reproducing bugs, and delivering fixes.
- Monitor integration health and production incidents, communicate clearly with customers, and hand off issues cleanly to the right product teams.