Remote Senior Customer Escalation Engineer Job in London, UK Jumio Corporation

Who you are

• 3-5+ years in a customer-facing Technical Support, Technical Account Management, or Customer Success role
• Excellent technical communication skills
• Excellent troubleshooting, problem-solving skills
• Experience handling customer escalations
• Knowledge of Web, mobile technologies like REST, JSON, JavaScript, HTML, CSS, Java, jQuery, Angular JS, HTTPS, iOS, Android, React Native, Flutter
• Ability to multi-task, work in fast-paced environment
• Team player
• Committed to continuous personal development
• Available for standby hours when required

Desirables

• Experience troubleshooting, certifying API, Web, Android/iOS SDK implementations
• Experience in JIRA, Confluence, Salesforce, Power BI
• Experience in Identity Verification businesses
• BA/BS/MS in Computer Science or Management Information Systems

What the job involves

• Play key role supporting Customer Success, Engineering, Product, Sales, Account Management teams
• Handle internal questions, provide product education, training, engage with customers
• Handle all levels of technical support cases
• Analyze, troubleshoot problems of Jumio customers
• Manage technical issues, escalations to completion
• Perform technical certifications of customer integrations before launch
• Work inside cross-functional agile teams cooperating with developers, operations, product owners
• Contribute to knowledge base, produce technical documentation, incident reports, release notifications