Senior Customer Experience Administrator
Skills
CPSTrainingContinuous ImprovementCustomer Relationship ManagementData PrivacyLeadershipOperations Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Substantial experience in customer service onboarding or membership support
- Strong written and verbal communication skills
- Comfortable using CRM systems onboarding tools and managing documentation
- High level of accuracy and attention to detail
- Organised and able to manage multiple onboarding cases simultaneously
- Basic understanding of data protection and compliance principles
- Willingness to learn CPS-specific requirements
- Proactive and credible with a lead-by-example approach
- Team-oriented with strong cross-team communication skills
Nice to have
- Calm
- Reassuring
- Proactive
- Collaborative
- Organised
- Detail-oriented
- Patient
- Approachable
Day to day
- Lead the day-to-day member onboarding journey with a calm and reassuring approach
- Support early-life member retention by identifying disengagement and re-engaging members promptly
- Manage varied administrative workload and member communications with accuracy clarity and professionalism
- Set a strong standard for the Customer Experience team through consistent high-quality work
- Collaborate with internal teams to resolve issues improve processes and enhance the onboarding experience
Hiring process
- Submit CV and covering letter