Senior Customer Experience Consultant
Skills
ArtifactsBusinessContact CentersContinuous ImprovementCorporate ConsultingCustomer ExperiencePresentations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years experience in corporate consulting ideally with enterprise clients
- 2+ years experience with natural language AI technology GenAI speech recognition and/or machine learning
- 2+ years in UX writing microcopy linguistics and/or writing for AI systems
- Training and/or experience in User-Centered Design principles and User Research
- Fluency with modern diagram tools such as LucidChart and Miro
- Demonstrable experience working successfully in cross-functional teams
- Experience with audio recording and production is a plus
- Bachelor's level degree in a related field required
Nice to have
- innovative
- creative
- client-focused
- collaborative
- analytical
- organized
Day to day
- Advise clients on customer experience automation strategy and conversational design best practices.
- Design, script, and refine virtual assistant dialogs that feel natural engaging and on brand.
- Create journey storyboards process flows and interaction scripts and present recommendations to business and technical stakeholders.
- Analyze performance data collaborate with cross functional teams and improve IVA outcomes before and after launch.