RRemoteville
MGIC logoMGIC

Senior Customer Service Specialist

Skills
Analytical SkillsConflict ResolutionCustomer Relationship ManagementData PrivacyDatabasesEasily AdaptableMicrosoft Word
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Strong accuracy and attention to detail
  • Demonstrated ability to multi-task
  • Strong analytical skills and ability to solve problems
  • Conflict resolution
  • Detail-oriented self-starter with strong time management and organizational abilities
  • Confidentiality
  • Adherence to MGIC Security Policy & Procedures and performed using multiple systems
  • Ability to work in a fast-paced ever-changing multiple team environment
  • Be an integral part of a team including flexible work schedule when needed
  • Superb customer interaction skills
  • Experience with Microsoft Teams Outlook Microsoft Excel Microsoft Word
  • Continuous learning mindset
  • Strong written and verbal communication skills
  • Flexibility to work hours to ensure appropriate coverage
  • Passion for customer experience

Nice to have

  • Detail-oriented
  • Adaptable
  • Organized
  • Customer-focused
  • Analytical
  • Collaborative

Day to day

  • Respond to customer and internal inquiries across phone email Teams and meetings with professionalism and urgency.
  • Investigate complex business transaction issues and use analysis judgment and precedent to reach accurate resolutions.
  • Support MGIC websites products and loan origination system integrations while maintaining credentials data quality and documented procedures.

Hiring process

  • Visit MGIC careers website to apply