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Senior Customer Solution Consultant
Skills
Business RequirementsContent ManagementCustomer ExperienceEnterprise Content ManagementPost-SalesPresalesPresentations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's Degree in a relevant field
- Experience with enterprise class deployment or Enterprise Content Management
- Proficiency in Microsoft Office
- Ability to multitask and meet deadlines in a fast-paced environment
- Strong collaboration skills and ability to work effectively across multiple departments
- Excellent communication and presentation skills
Nice to have
- Situational adaptation
- Detail-oriented
- Consensus-building
Day to day
- Act as the primary lead for complex engagements
- Operate as a Global Services representative to collaborate with Sales for estimates and proposals
- Lead onsite discovery meetings to establish requirements and develop proposals
- Ensure proposals align with best delivery practices
- Manage the pre-sales to post-sales transition and knowledge transfer
- Analyze and refine pre-sales and post-sales strategies to mitigate risks and standardize solutions
Hiring process
- Hyland Recruiters review applications within 1-2 weeks
- Contact with next steps provided
- Check spam folder and add Hyland to contacts