Remote Senior Customer Success Manager Job in United States Carrot Fertility

Who you are

• Bachelor’s degree
• 5+ years of experience in customer success, customer support, or account management in a high-growth, technology environment
• Successfully managed complex projects
• Strong communication skills with a deep understanding of customer needs
• Enthusiasm for Carrot Fertility’s mission
• Experience with Salesforce or other CRM
• Detail-oriented
• Process-oriented with an automation/efficiency mindset

Desirables

• Comfortable working in an ambiguous environment
• Experience successfully renewing and driving expansion of customer relationships
• Experience developing best practices
• Continuous improvement mindset

What the job involves

• Support new and existing Carrot customers for our Mid-market segment and work strategically to best satisfy their needs to become a celebrated and continuing component of their benefits offering
• Report to a Manager of Customer Success and support Carrot’s existing customers to ensure retention, grow our ACV, increase member engagement, and maintain high levels of customer satisfaction
• Act as a trusted advisor to HR benefits leaders, help communicate the value of the Carrot product, and respond to customer needs, questions, and requests
• Help develop customer success strategies and best practices for serving our mid-market customers and help support our quickly growing team
• Proactively source opportunities from existing customers, with a focus on the expansion of the relationship and helping customers accelerate their success