How Remoteville checks and expires listings
Senior Customer Success Manager
Skills
Account ManagementCustomer EngagementCustomer RetentionCustomer SatisfactionCustomer SuccessCustomer SupportNegotiation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree
- 5+ years of experience in customer success, customer support, or account management in a high-growth, technology environment
- Successfully managed complex projects
- Strong communication skills with a deep understanding of customer needs
- Enthusiasm for Carrot Fertility’s mission
- Experience with Salesforce or other CRM
- Detail-oriented
- Process-oriented with an automation/efficiency mindset
Nice to have
- Comfortable working in an ambiguous environment
- Experience successfully renewing and driving expansion of customer relationships
- Experience developing best practices
- Continuous improvement mindset
Day to day
- Support new and existing Carrot customers for our Mid-market segment and work strategically to best satisfy their needs to become a celebrated and continuing component of their benefits offering
- Report to a Manager of Customer Success and support Carrot’s existing customers to ensure retention, grow our ACV, increase member engagement, and maintain high levels of customer satisfaction
- Act as a trusted advisor to HR benefits leaders, help communicate the value of the Carrot product, and respond to customer needs, questions, and requests
- Help develop customer success strategies and best practices for serving our mid-market customers and help support our quickly growing team
- Proactively source opportunities from existing customers, with a focus on the expansion of the relationship and helping customers accelerate their success