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Senior Customer Success Partner, Enterprise

Skills
Analytical SkillsBusinessBusiness ReviewsCustomer SuccessData AnalyticsInfluencer MarketingKey Performance Indicators
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Passion for influencer marketing creator content and social media measurement
  • 5+ years in a strategic customer-facing role
  • Experience in influencer marketing for an agency brand or technology company
  • Experience supporting Fortune 500 brands and enterprise-level needs
  • Proven success managing business KPI goals and customer advocacy metrics
  • Ability to navigate complex organizations and build relationships at multiple levels
  • Strong problem-solving and customer-centric mindset
  • Ability to act as a strategic advisor
  • Curiosity and passion for learning new tools trends and marketing strategies
  • Balance strategic thinking with day-to-day execution
  • Composed and adaptable in a fast-paced environment
  • Experience using customer data to identify risk and recommend strategies
  • Highly organized proactive and able to manage a portfolio of enterprise accounts
  • Confidence leading success planning sessions business reviews and roadmap discussions
  • Collaborative cross-functional working style
  • Proficiency in Salesforce GSuite Zoom Slack Notion or Jira

Nice to have

  • Strategic
  • Curious
  • Proactive
  • Organized
  • Collaborative
  • Adaptable

Day to day

  • Serve as the primary strategic partner for enterprise customers and lead value realization conversations that align platform capabilities with long-term success goals
  • Build trusted multi-threaded relationships across stakeholders through consistent communication including strategic onsite engagements and in-person meetings
  • Drive platform adoption by analyzing engagement data identifying risk and opportunity and guiding customers to unlock measurable value from self-service tools
  • Lead success planning sessions business reviews roadmap discussions and collaborate cross-functionally to resolve issues deliver insights and maintain proactive account management