Senior Customer Support Consultant
Skills
Customer SupportHigher EducationSITSService-Level AgreementsStatutory ReportingStudent Information System
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience within the Higher Education sector
- Strong customer experience delivery
- In-depth knowledge of Tribal’s SITS system
- Knowledge of the Statutory module
Nice to have
- Proactive communication
- Time management
- Prioritisation
- Collaborative mindset
- Continuous improvement focus
Day to day
- Provide professional application-level support to Higher Education customers using telephone email and remote assistance.
- Manage customer incidents across multiple channels ensuring accurate logging progress tracking and resolution in line with SLAs and KPIs.
- Lead with guidance and technical expertise while promoting best practice continuous improvement and high-quality customer documentation.
Hiring process
- Apply early as shortlisting may take place before the closing date