Senior Customer Support Engineer
Skills
Front-End DevelopmentWeb ApplicationsComplex SystemsCustomer ExperienceCustomer SuccessEngineeringLeadership
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Deep technical customer support experience in a technical role
- Hands-on experience with Vercel and v0
- Modern development and architecture experience in AI or web applications
- Ability to explain complex systems clearly
- Strong written and verbal communication skills
- Experience troubleshooting customer cases and solving root causes
- Comfort working with a remote globally distributed team
- Willingness to join weekend or holiday on-call rotation
Nice to have
- Mentoring
- Customer trust
- Problem solving
- Collaborative
- Detail oriented
Day to day
- Resolve technically complex customer cases and provide clear, trustworthy support for Vercel users and enterprise customers.
- Troubleshoot issues with Engineering, identify root causes, and help drive fixes, mitigations, and durable solutions.
- Build and improve internal tools, scripts, documentation, runbooks, and processes to increase team efficiency and customer satisfaction.