Senior Customer Support Engineer
Skills
Complex SystemsCustomer SupportEngineeringHTMLRoot CauseTroubleshootingUnix
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Hands-on experience using Vercel and v0
- Modern development and architecture experience in AI or web space
- Prior customer support experience in a technical role
- Ability to troubleshoot customer cases and write clear solutions
- Strong written and verbal communication skills
- Comfort working with a fully remote globally distributed team
- Willingness to participate in a weekend or holiday on-call rotation
Nice to have
- Mentorship
- Customer focus
- Technical writing
- Frontend experience
- Automation mindset
Day to day
- Resolve technically complex customer cases and drive clear outcomes for Vercel customers
- Troubleshoot issues with Engineering and help identify fixes and mitigations
- Partner across Product Solutions and Customer Success to support customers and improve internal processes
- Build and refine internal tools scripts documentation runbooks and guides to increase team efficiency