Remote Senior Customer Support Engineer Job in UK Zimperium

Who you are

• Understand mobile applications and SaaS delivery models
• High level of customer satisfaction
• Learn in-depth about the product
• Validate customer-specific fixes and releases
• Gather and act on customer feedback
• Strong SQL skills, Python/Java scripting, Unix skills
• Experience with Mobile Apps and MDM Solutions (MS-Intune, AirWatch, MobileIron, Citrix)
• Familiarity with SIEM tools (ArchSight, Splunk)
• Familiarity with Cloud Architecture (AWS, Linux Containers/Docker, OpenStack, PostgreSQL, Kafka)
• Bachelor’s degree in Computer Science or IT or equivalent engineering degree
• 5+ years experience with Enterprise software solutions and in customer support roles
• Experience in supporting cloud-based web applications
• Skills in Python, Java, and SQL scripting
• 1-3 years experience with mobile application infrastructure
• Strong troubleshooting and debugging skills
• Customer-oriented with excellent communication skills

Desirables

• Experience with SIEM tools
• Familiarity with Cloud Architecture
• Knowledge of MDM Solutions
• Mobile app delivery knowledge

What the job involves

• Serve as a subject matter expert for customers using Zimperium’s solutions
• Ensure high levels of customer satisfaction by diagnosing and resolving issues
• Collaborate with Product, DevOps, and Engineering teams to address customer problems

Application process

• Applications are reviewed by the recruitment team
• Selected candidates are contacted for a technical interview
• Successful candidates are invited for team interviews