What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Understand mobile applications and SaaS delivery models
- High level of customer satisfaction
- Learn in-depth about the product
- Validate customer-specific fixes and releases
- Gather and act on customer feedback
- Strong SQL skills, Python/Java scripting, Unix skills
- Experience with Mobile Apps and MDM Solutions (MS-Intune, AirWatch, MobileIron, Citrix)
- Familiarity with SIEM tools (ArchSight, Splunk)
- Familiarity with Cloud Architecture (AWS, Linux Containers/Docker, OpenStack, PostgreSQL, Kafka)
- Bachelor’s degree in Computer Science or IT or equivalent engineering degree
- 5+ years experience with Enterprise software solutions and in customer support roles
- Experience in supporting cloud-based web applications
- Skills in Python, Java, and SQL scripting
- 1-3 years experience with mobile application infrastructure
- Strong troubleshooting and debugging skills
- Customer-oriented with excellent communication skills
Nice to have
- Experience with SIEM tools
- Familiarity with Cloud Architecture
- Knowledge of MDM Solutions
- Mobile app delivery knowledge
Day to day
- Serve as a subject matter expert for customers using Zimperium’s solutions
- Ensure high levels of customer satisfaction by diagnosing and resolving issues
- Collaborate with Product, DevOps, and Engineering teams to address customer problems
Hiring process
- Applications are reviewed by the recruitment team
- Selected candidates are contacted for a technical interview
- Successful candidates are invited for team interviews