Remoteville

Remote Senior Customer Support Engineer Job in UK Zimperium

Senior Customer Support Engineer Zimperium
Computer ScienceMobile ApplicationsAirwatchCustomer SatisfactionDebuggingMobile ArchitectureMobileironPost-SalesSales ServicesTroubleshooting
Senior (5-8 years)
UK


Mobile Security for a Mobile-First World
245+ employees
SecurityEnterpriseSaaSMobile


Role


Who you are

  • Understand mobile applications, SaaS delivery models
  • Troubleshoot debug issues reported by the customer
  • Maintain customer satisfaction take ownership of customer issues to resolution
  • Learn about the product collaborate with QA for fixes
  • Gather Customer’s feedback, create JIRAs for unresolved issues
  • Collaborate with customer success, development and product teams in different time zones
  • Strong SQL skills, python java scripting Unix skills
  • Experience with Mobile Apps mobile architecture MDM Solutions like MS-Intune AirWatch Mobile Iron Citrix
  • Familiarity to SIEM tools like ArchSight Splunk
  • Familiarity with Cloud Architecture: Amazon Web Services Linux Containers Docker OpenStack postgress kaftka
  • Bachelor’s in computer science or information technology or equivalent engineering degree
  • 5+ years or 1-3 years of experience with Enterprise software solutions startup experience desirable
  • 5+ years or 1-3 years in customer support roles
  • Experience supporting cloud-based web applications
  • Skillsets with Python Java SQL Scripting
  • 1-3 years implementing and supporting Mobile application infrastructure
  • Self-motivated troubleshooting skills knowledge of debugging
  • Customer oriented face to face post-sales services communications skills
  • Experience in Mobile app delivery and deployment concepts on iOS Android a plus

Desirables

  • ArchSight



What the job involves

  • Become the technical expert responsible for supporting the Customers using our solution
  • Research, diagnose and resolve the issues raised by the Customers
  • Validate Customer specific fixes and releases working with QA team
  • Develop technical documentation for specific customer needs
  • Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs

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Company


Company mission

Zimperium is dedicated to empowering businesses to harness the full potential of mobile technology through a mobile-first security strategy. By providing autonomous mobile security solutions that adapt to dynamic environments, Zimperium helps enterprises securely navigate the mobile landscape while protecting their applications and devices from the evolving threats of mobile cyberattacks.




Company benefits

  • Equal Opportunity employer
  • Collaboration with different teams
  • Exposure to new mobile devices and apps
  • Develop technical documentation



Company values

  • Innovation
  • Customer Focus
  • Integrity
  • Collaboration



Company HQ

Dallas
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