Remote Senior Customer Support Engineer Job in UK Zimperium

Who you are

• Understand mobile applications, SaaS delivery models
• Troubleshoot debug issues reported by the customer
• Maintain customer satisfaction take ownership of customer issues to resolution
• Learn about the product collaborate with QA for fixes
• Gather Customer’s feedback, create JIRAs for unresolved issues
• Collaborate with customer success, development and product teams in different time zones
• Strong SQL skills, python java scripting Unix skills
• Experience with Mobile Apps mobile architecture MDM Solutions like MS-Intune AirWatch Mobile Iron Citrix
• Familiarity to SIEM tools like ArchSight Splunk
• Familiarity with Cloud Architecture: Amazon Web Services Linux Containers Docker OpenStack postgress kaftka
• Bachelor’s in computer science or information technology or equivalent engineering degree
• 5+ years or 1-3 years of experience with Enterprise software solutions startup experience desirable
• 5+ years or 1-3 years in customer support roles
• Experience supporting cloud-based web applications
• Skillsets with Python Java SQL Scripting
• 1-3 years implementing and supporting Mobile application infrastructure
• Self-motivated troubleshooting skills knowledge of debugging
• Customer oriented face to face post-sales services communications skills
• Experience in Mobile app delivery and deployment concepts on iOS Android a plus

Desirables

• ArchSight

What the job involves

• Become the technical expert responsible for supporting the Customers using our solution
• Research, diagnose and resolve the issues raised by the Customers
• Validate Customer specific fixes and releases working with QA team
• Develop technical documentation for specific customer needs
• Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs