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Senior Customer Support Specialist
Skills
Mobile Application DevelopmentHealth & WellnessIT EscalationLeadershipMarketingMarketing AnalyticsProduct Marketing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 9 months to 1 year of customer support or similar experience
- Bachelor’s degree
- Strong troubleshooting and complex problem-solving skills
- Ability to work in fast-paced ambiguous environments
- Detail oriented and highly organized
- Experience managing complex work processes tight timelines and changing teams
- Comfortable learning new software and internal tools
- Strong growth mindset
Nice to have
- Fast paced
- Detail oriented
- Organized
- Growth mindset
- Startup interest
- Software curiosity
Day to day
- Handle customer support interactions through email and live chat from initial contact to final resolution.
- Troubleshoot complex platform issues and provide fast accurate solutions for urgent customer needs.
- Collaborate cross-functionally with marketing sales product and design to improve the customer experience and translate feedback into product requirements.
Hiring process
- Apply through Attentive's recruitment process