Senior CX Consultant
Skills
Business Process ImprovementCustomer Relationship ManagementMicrosoft OfficePresentationsStandard Operating Procedure
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years of previous experience in a similar role within technical operations teams, preferably in the IT&T industry
- Excellent presentation and communication skills, both written and oral
- Proven ability to provide exceptional customer service and resolve issues promptly
- High attention to detail for accurate documentation and processes
- Ability to manage quoting, ordering, and procurement processes
- Effective prioritization and time management skills, especially under pressure
- Strong problem-solving skills to address and resolve issues promptly
- Analytical mindset to identify process improvement opportunities
- Demonstrates responsibility and accountability in tasks and projects
- Global teamwork abilities and flexibility for early or late calls as needed
Nice to have
- Analytical mindset
- Strong sense of ownership
- Global teamwork abilities
Day to day
- Maintain ongoing engagement with global clients, including onboarding new clients, conducting service reviews, and managing assigned projects
- Prepare and review monthly Client Service Review reports, ensuring data accuracy and completeness
- Coordinate projects and ensure timely and within scope delivery, meeting both client expectations and Coevolve objectives
Hiring process
- Application review
- Initial interview
- Final interview