Remote Senior CX Consultant Job in UK Coevolve

Who you are

• 5+ years of previous experience in a similar role within technical operations teams, preferably in the IT&T industry
• Excellent presentation and communication skills, both written and oral
• Proven ability to provide exceptional customer service and resolve issues promptly
• High attention to detail for accurate documentation and processes
• Ability to manage quoting, ordering, and procurement processes
• Effective prioritization and time management skills, especially under pressure
• Strong problem-solving skills to address and resolve issues promptly
• Analytical mindset to identify process improvement opportunities
• Demonstrates responsibility and accountability in tasks and projects
• Global teamwork abilities and flexibility for early or late calls as needed

Desirables

• Analytical mindset
• Strong sense of ownership
• Global teamwork abilities

What the job involves

• Maintain ongoing engagement with global clients, including onboarding new clients, conducting service reviews, and managing assigned projects
• Prepare and review monthly Client Service Review reports, ensuring data accuracy and completeness
• Coordinate projects and ensure timely and within scope delivery, meeting both client expectations and Coevolve objectives

Application process

• Application review
• Initial interview
• Final interview