Senior IT Strategy and Operations Manager
Skills
AdoptionContinuous ImprovementEasily AdaptableIT LeadershipIT StrategyJira Service DeskOperations Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years of IT operations experience
- Strong background in project management
- Experience with service management metrics such as SLAs KPIs and OKRs
- Proven ability to define metrics analyze data and drive change
- Excellent stakeholder management and influencing skills
- Ability to build structure in ambiguity and scale practices
- Hands-on experience with ITSM tools preferred Atlassian Jira Confluence and Jira Service Desk
Nice to have
- Cross-functional
- Data-driven
- Process-oriented
- Proactive
- Adaptable
- Strategic
Day to day
- Lead IT strategy and operations execution across the organization with a strong focus on operational excellence and end-user experience
- Analyze IT service performance metrics and establish standardized dashboards, baselines, and reporting for service delivery, support quality, reliability, and operational health
- Streamline IT operating cadences, improve project visibility, and drive automation and continuous improvement across support and infrastructure workflows