RRemoteville

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Senior IT Support Associate

Skills
Engineering DocumentationInformation TechnologyJira Service DeskService DeskService ImprovementService-Level AgreementsTechnical Documentation
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 4-5+ years of IT Support experience
  • Strong troubleshooting skills across macOS hardware Zoom AV systems and networking
  • Proven execution and ownership
  • Confident on-site point of contact with strong communication and collaboration skills
  • Ability to collaborate with West Coast IT peers across time zones
  • Experience with Okta Google Workspace Admin Jira Slack and MDM tools such as Jamf and Intune
  • Experience with automation low-code or vibe coding platforms
  • Ability to stay composed in a fast-paced environment

Nice to have

  • Initiative
  • Responsiveness
  • Ownership
  • Collaboration
  • Composure
  • Adaptability

Day to day

  • Serve as the primary IT contact for the New York City office, providing responsive frontline support for AV, network, hardware, and access issues.
  • Resolve Jira Service Management tickets quickly while meeting SLA targets and delivering clear technical guidance to end users.
  • Manage laptop delivery, hardware returns, inventory, e-waste, and lifecycle support, while contributing to sprint tasks and process improvements.

Hiring process

  • Apply online