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Senior IT Support Engineer
Skills
Software As A Service1PasswordISO 27001ISO StandardsIdentity And Access ManagementOauthOkta Identity Cloud
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5–8+ years of IT support or IT engineering experience
- Experience supporting a fully remote workforce
- Direct experience with Rippling IDP MDM and workflows
- Strong knowledge of SSO SAML SCIM OAuth and MFA
- Advanced macOS administration
- Solid Windows and mobile troubleshooting
- Shell scripting and light automation skills
- Google Workspace Slack and SaaS admin experience
- AI-forward mindset and interest in AI ITSM tools
- Experience in SOC 2 HIPAA ISO 27001 or similar environments
- Automation-first mindset
- Excellent problem-solving and written communication
- Ability to work independently and prioritize a mixed queue
- Familiarity with asset management and Slack-based ticket intake
Nice to have
- Empathetic
- Automation-oriented
- AI-curious
- Independent
- Mentoring
Day to day
- Serve as a senior escalation point for a fully remote workforce, delivering empathetic support over Slack Zoom and remote screen-share tools.
- Own end-to-end onboarding and offboarding, including provisioning group membership device shipment enrollment and clean offboarding.
- Administer identity endpoint and SaaS environments with a focus on Rippling MDM Google Workspace Slack and security/compliance alignment.
- Drive automation and AI-powered IT workflows to reduce toil improve reliability and scale support operations.