RRemoteville
BD logoBD

Senior Manager, CRM Program Management and Governance

Skills
Agility TrainingAnxiety ManagementDefaultsDownstream Oil And GasEmployee Assistance ProgramsExecutive ReportingExecutive Visibility
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree in Business Engineering Information Systems or related field or equivalent experience
  • 7+ years of experience in program management transformation delivery consulting operations or technology-focused roles in large global organizations
  • Proven experience leading multi-workstream initiatives with complex dependencies and senior-level visibility
  • Demonstrated experience establishing and owning governance including decision forums decision rights and vendor governance
  • Demonstrated ability to influence without authority in a matrixed environment
  • Willingness and ability to travel up to 30% domestic/international

Nice to have

  • Comfort with ambiguity
  • Commercial acumen
  • Curiosity
  • Innovative mindset
  • Collaborative
  • Strong ownership mindset
  • Data-driven
  • Executive presence
  • High integrity
  • Resilience

Day to day

  • Own the global CRM program governance model and operating cadence, ensuring decisions, priorities, and delivery discipline are tightly aligned.
  • Lead cross-functional planning across CRM, Revenue Technology, Commercial, IT/TDS, Finance, Procurement, and leadership stakeholders to deliver measurable business outcomes.
  • Drive execution across multiple concurrent initiatives, overseeing roadmaps, risks, dependencies, vendor governance, and business readiness from intake through release and adoption.