Senior Manager, Digital Product Management-Service
Skills
Computer ScienceAdoptionContinuous ImprovementCreativeOperating ModelsOptimizationProduct Requirements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 10+ years of Product Management experience with complex enterprise-scale products and platforms
- 3+ years of people leadership experience managing Product Managers or cross-functional product teams
- Experience leading 0-to-1 product development and launching new digital platforms in evolving environments
- Experience managing multiple products or product portfolios simultaneously
- Direct to consumer aftersales experience is a plus
- Automotive mobility or enterprise service operations experience strongly preferred
- Strong understanding of system architecture APIs and cloud technologies
- Demonstrated success delivering digital platforms supporting Aftersales Service Operations Warranty Parts or other enterprise business functions
- Proven ability to lead teams through ambiguity and establish direction
- Strong stakeholder management and influencing skills across multiple business functions
- Experience balancing strategic objectives with tactical execution
- Excellent communication organizational and decision-making skills
- Data-driven approach to product management and operational performance
- Bachelor's degree in Computer Science Engineering or a related field
- MBA or advanced technical degree preferred
Nice to have
- Integrity
- Curiosity
- Resourcefulness
- Positive attitude
- Growth mindset
- Collaborative
- Visionary
- Leader
- Go-getter
Day to day
- Lead a team of Product Managers delivering digital products for Scout's Aftersales ecosystem.
- Drive product execution across multiple service and aftersales domains while balancing dependencies and resource constraints.
- Partner with cross-functional teams to align roadmaps, improve operational efficiency, and launch scalable digital capabilities that enhance customer and service experiences.