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Senior Manager, Infrastructure Engineering

company BigCommerce location Austin (remote) work mode hybrid posted 8 Sept

Welcome to the Agentic Commerce EraAt Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.The Senior Manager, Infrastructure Engineering leads a team of engineers responsible for the platforms and systems that power our global engineering organization. This role balances hands-on technical leadership with people management, driving the continued evolution toward cloud-native, containerized, and highly available infrastructure while building a high-performing, engaged team. The Senior Manager partners closely with engineering leadership, product, and cross-functional stakeholders to reduce developer friction, strengthen system reliability and security, and ensure infrastructure investments scale with business growth.BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

What you’ll do

All aspects of managing distributed infrastructure and software engineering teams, including hiring, coaching, performance management, and career development.Own execution of the platform and infrastructure roadmap for the team, translating broader infrastructure strategy into concrete quarterly prioritiesLead the team's continued shift toward cloud-native, containerized, and orchestrated environments (e.g., Kubernetes, infrastructure-as-code)Ensure core infrastructure, data, and messaging layers are built and operated to support global scale, performance, and availability targetsDrive developer productivity initiatives that reduce friction and cycle time across build, test, deploy, and observability workflowsPartner with security and platform architecture peers to ensure infrastructure decisions support reliability, availability, and security without sacrificing developer velocityManage a team of infrastructure/platform engineers, holding clear ownership of strategic areas of the codebase and technical roadmapCommunicate across teams and geographies to ensure cohesion within engineering and alignment with cross-functional stakeholdersCoach, mentor, and grow engineers and technical leads, building a sustainable talent pipeline within the teamPartner with Talent Acquisition to attract, hire, and retain top-tier infrastructure engineering talentFoster a high-trust, high-feedback culture where engineers are encouraged to speak up, experiment, and challenge the status quoManage performance, deliver regular and constructive feedback, and set clear goals aligned to business and team objectivesIdentify and address talent and skill gaps through hiring, development, and organizational adjustmentsRepresent engineering needs, constraints, and contributions to product, sales, and other cross-functional partnersMay periodically contribute to technical design, architecture review, or hands-on implementation as needed

Who you are

8+ years of professional infrastructure engineering experience and 5+ years professional software engineering experience including 4+ years directly managing engineersProven expertise in cloud-native and platform architecture, including containerization, orchestration (e.g., Kubernetes), and infrastructure-as-codeHands-on experience optimizing global performance and security using modern edge and network platforms (e.g., Cloudflare)Strong systems engineering foundation; able to evaluate system design trade-offs and identify architectural or application weaknessesSolid UNIX/Linux fundamentalsExperience with backend and/or frontend development in Ruby on Rails, PHP, Python, Golang, Scala, Java, or similar languagesWorking knowledge of relational database systems and external service integrationsExperience operating within Agile methodologies (Scrum, XP, or Kanban)Demonstrated ability to influence and align cross-functional and distributed stakeholders across multiple geographiesExcellent written and verbal communicator, comfortable giving direct, constructive feedback at any level of the businessStrong bias for action with a track record of driving complex, ambiguous initiatives from concept through productionStrong emotional intelligence; composed and effective in high-stakes or ambiguous situationsSkilled coach and mentor with a demonstrated commitment to employee developmentBachelor's or Master's degree in Computer Science, Engineering, or equivalent practical experiencePrior experience in infrastructure, platform, or SaaS engineering environments strongly preferredTrack record of on-time, on-budget delivery with satisfied technical and business stakeholdersWork

Where you thrive

For candidates based in the Austin or Atlanta metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration.Pay Transparency: $211,000 - $291,000Compensation TransparencyThe national base salary range for this role is posted above in this job post.Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.Inclusion and BelongingAt Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/Protect Yourself Against Hiring Scams: Our Corporate DisclaimerCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.Be advised:Commerce does not offer jobs to individuals who do not go through our formal hiring process.Commerce will never:require payment of recruitment fees from candidates;request personally identifiable information through unsanctioned websites or applications;attempt to solicit money from you as part of the hiring process or as part of an employment offer;solicit money to complete visa requirements as part of a job offer.If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.

Compensation & Benefits

$211,000–$291,000

+equity

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