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Senior Manager, Operational Excellence - Account Excellence

Skills
AdoptionAnalytical SkillsContinuous ImprovementData IntegrityFosteringIFMLeadership
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree or equivalent experience
  • Formal project management or continuous improvement certification preferred
  • 10+ years leading operational excellence transformation or business optimization in large complex organizations
  • Demonstrated success in process improvement operational standardization KPI performance and measurable results
  • Strong analytical and business acumen using data dashboards and reporting tools
  • Proven ability to lead cross-functional teams and manage executive stakeholders
  • Willingness to travel approximately 30–40%

Nice to have

  • Strategic
  • Results-oriented
  • Passionate about improvement
  • High-performing teams
  • Accountability
  • Innovation
  • Collaboration

Day to day

  • Lead operational excellence strategy across a global Corporate Services account to standardize processes and improve performance
  • Oversee governance KPI reporting and data integrity while turning insights into actionable recommendations
  • Manage cross-functional improvement initiatives from concept through implementation and drive sustainable adoption
  • Partner with technology operations and functional leaders to optimize digital solutions reporting and service delivery
  • Coach dispersed teams build accountability and foster a culture of innovation collaboration and operational excellence
  • Build strong relationships with senior client stakeholders and internal leaders to align priorities and support growth

Hiring process

  • Complete the application form if assistance is needed