RemotevilleRemote Senior Manager Technical Support Job in United States Deputy
Senior Manager Technical Support Deputy
$119000 - $158000
CoachingCustomer LoyaltyCustomer SatisfactionCustomer SupportHigh PerformerIT EscalationKey Performance IndicatorsService-Level AgreementsZendesk
Senior (5-8 years) - Expert (9+ years)
United States
On a mission to improve the world of work, one shift at a time.
465+ employees
SaaSWorkforce ManagementB2BProductivity
Role
Who you are
- Must have 8+ years in advanced customer support and 4+ years in team leadership.
- Proven ability to manage customer escalations and drive continuous improvement.
- Strong skills in analyzing support data and using common support tools like Zendesk and Jira.
Desirables
- Customer First
- Cross-Functional Collaboration
- Technical Support Skills
- Continuous Improvement
- Strong Leadership
What the job involves
- Lead the escalated support team providing high-level management.
- Develop teams with a customer-first mindset and ensure they have necessary training and tools.
- Collaborate with product and engineering teams maintaining insightful feedback.
Company
Company mission
At Deputy, we’re on a mission to improve the world of work through our comprehensive workforce management solutions helping businesses streamline their operations and empower employees.Company benefits
- Employee stock ownership
- Competitive compensation packages
- 401k company match
- Comprehensive health benefits
- Commuter reimbursement
- Flexible work schedule
Company values
- Diversity
- Innovation
- Empowerment
- Customer Focus
- Collaboration
- Excellence