Senior Onboarding Manager
Skills
Cross-Functional CollaborationsLeadershipMentoringMicrosoft SurfaceOptimizationPartner Relationship ManagementShadowing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience managing complex high-volume onboarding portfolios with strong customer satisfaction outcomes
- Experience owning strategic partnerships with tooling and workflow optimization
- Track record of meeting or exceeding service-level targets
- Comfort operating with significant autonomy and using performance data to shape strategy
- Willingness and ability to travel for on-site support
- Experience mentoring or training team members
- Strong cross-functional collaboration skills to improve handoff processes
Nice to have
- Self-directed
- Strategic thinker
- Collaborative
- Mentorship-minded
- Process-oriented
Day to day
- Independently manage a high-volume portfolio of complex onboardings across multiple segments and states.
- Deliver high-touch onboarding support for enterprise and top-tier accounts, including on-site travel when needed.
- Own strategic partnerships, improve workflows, and collaborate across teams to strengthen handoffs and launch outcomes.