Senior Onboarding Specialist
Skills
BusinessEnablementLaunchesOnboardingProject ManagementRecruitingSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4+ years in an external-facing role at a B2C or B2B technology company marketplace business or high-growth startup
- Experience managing complex partner client or customer onboarding with multiple stakeholders
- Strong project management skills across competing priorities and time-sensitive deadlines
- Ability to work autonomously with sound judgment and limited oversight
- Sales-minded onboarding approach with focus on urgency and partner experience
- Ability to improve operational efficiency through scalable processes
- Clear concise written and verbal communication skills for senior audiences
- Collaborative solutions-oriented style that drives accountability across stakeholders
Nice to have
- Cross-functional mindset
- Process improvement focus
- Stakeholder management
- High ownership
- Detail oriented
- Adaptable
Day to day
- Own end-to-end onboarding for strategic and national accounts from signed deal to successful launch
- Build clear onboarding plans and partner-facing materials that translate complex terms into actionable workflows
- Coordinate cross-functionally to manage timelines risks and next steps while delivering a polished partner experience
- Identify blockers and improve scalable processes to increase speed quality and consistency across launches
Hiring process
- Submit application
- Interviews with hiring team
- Final decision