Senior Partner Success Manager
Skills
Computer ScienceAdoptionBusiness PlanningContextContinuous ImprovementLaw EnforcementOracle Database
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Business Management Information Systems Computer Science or related field
- 7+ years of experience in Partner Success Customer Success Product Operations Program Management Technical Marketing or similar roles
- In depth understanding of the end-to-end B2B software customer journey
- Deep understanding of the enterprise B2B software business operating model
- Demonstrated experience driving adoption utility maximization user onboarding support and enablement
- Proven ability to define metrics make data-driven decisions and build narratives
- Strong project and program management skills across multiple teams and geographies
- Exceptional coordination communication and presentation skills
Nice to have
- Customer-centric
- Empathetic
- Operationally rigorous
- Data-driven
- Relationship-focused
- Technically literate
Day to day
- Build trusted relationships with cross-functional stakeholders and act as a consultative advisor on CSED platforms and operating models.
- Lead partner engagement programs training sessions webinars office hours and voice-of-business activities to strengthen adoption and alignment.
- Drive platform adoption communications knowledge resources and business operations support while resolving complex incidents and improving processes.