88% of the people in the US are unable to navigate the complexity of the healthcare system without help. 

Solace Advocates are doctors, nurses, CHWs, and healthcare administrators that provide integral navigation and support to enable whole-patient care and drive cost savings, resulting in 98% better clinical outcomes. 

Fully reimbursed by Medicare, Solace partners with payers to support their members and employees across the entire spectrum of the healthcare journey—from understanding their benefits and associated costs of care to navigating complicated diagnoses, hospitalization and chronic illnesses. In doing so, we deliver on our mission to bring humanity back to healthcare by empowering patients, improving outcomes, and restoring the promise of the US healthcare system. 

Learn more at Solace.health.

Solace

About Solace

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes.

We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.

Read more in our Bloomberg funding announcement here.

About The Role

Good plumbing is quiet and invisible, and so is good infrastructure. As a Senior Platform Engineer at Solace, you will join our platform engineering team and help build the infrastructure powering the future of health care. You enable product and data engineers to move aggressively and deploy daily, build safeguards to autonomously recover from failures, and fix things when they can't.

You are a generalist who can work both independently and as part of a team, spanning high-level architecture and low-level foundations. You are curious and always learning. You look deeper than the surface at how systems work, how they fail, and how they can self-heal. You take pride in your craft, have impeccable communication skills, and you absorb feedback exceptionally well. You aren't afraid to make mistakes and learn more from them. Above all, you enjoy taking ownership and are stifled by large organizations.

What You'll Do

Help build out our cloud infrastructure and application platformAssess risk and impact for changes to our live environmentJoin our on-call rotationTroubleshoot problems emerging from complex interactions of technology, governance, and peopleDesign and build autonomous self-healing processes in our systemsBe a resource for product and data engineers in your areas of expertise. Learn and grow into other areas of expertise.Communicate with stakeholders and internal platform customers

What You Bring To The Table

Platform engineering requires a diverse and wide-ranging set of skills. We are looking for the following core skills and experiences:

Experience working in a start-up environmentExperience building scalable infrastructure for hosting web applications or data workloadsDeep troubleshooting. You relentlessly dig through architectural and abstraction layers to identify root causes, sometimes under time pressure. You have done this solo and in a team. You have generated and tested hypotheses. You have generated and implemented solutions.Fluent on the command line and comfortable working with LinuxStrong communication skillsCloud infrastructure. Experience working with GCP, AWS, or Azure. GCP experience preferred. Bonus for experience working with cloud landing zones. Familiar with GitOps technologies, such as Terraform.Networking. Understanding VPCs, subnets, routes, peering, DNS, load balancers, L4/L7 routing, NAT gateways, CDNs, TLS, and how they all work together.Observability. Integrated and worked with tools such as Datadog and OpenTelemetry for infrastructure monitoring, application performance monitoring, and database performance. Comfortable helping instrument application code, building dashboards, and working with application engineers.

And One Or More Of The Following Focus Areas

Site reliability. You have improved performance, reliability, and cost across the entire stack, from front-end to back-end.Kubernetes. Understand how to best use its self-healing and extensibility to run workloads scalably, resiliently, and securely, and fix it when it breaks.Polyglot. Comfortable with different languages and learning new ones. Proficient at reading code, understanding what it does, and its operational characteristics during runtime.Devops. Built, optimized, and maintained continuous integration and continuous delivery systems.Developer Product Experience. You built tools and low-friction experiences for product and data engineers, designing and delivering them with a product mindset.Data Infrastructure. You moved databases. Built warehouses, connectors, and replicators. Implemented access controls, optimized and fixed pipelines.Distributed Systems. You built both coordination-bound and coordination-free systems and know the tradeoffs in terms of scalability, reliability, and resilience. You have worked with systems spanning multi-regions. You got your hands dirty fixing systems that collapsed.Security. Worked in a highly-regulated industry such as healthcare with cloud infrastructure

Applicants must be based in the United States.

Up for the Challenge? 

We look forward to meeting you.

Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.