Remote Senior Product Data Analyst Job in United States Customer.io

Who you are

• 6+ years of data analysis experience
• 4+ years of experience focused on feature and usage metrics, A/B testing, conversion and retention, segmentation, and developing user archetypes and their usage patterns
• 2+ years of experience supporting product teams
• 2+ years of experience uncovering data insights to form hypothesis, designing product experiments, evaluating results and making recommendations
• Multiple years of experience working with Product Analytics tools like Mixpanel and Amplitude
• Fluency in SQL to query and dbt to transform data

Desirables

• Used tools in our stack like: dbt Mixpanel Snowflake Sigma Stitch Data Customer.io Data Pipelines Paradime
• Worked with data from CRM tools like Salesforce or Salesloft
• Worked with data from payment applications like Stripe or Ordway

What the job involves

• Own our Product Analytics data catalogue and work with various EPD squads to ensure we’re tracking the right things in the right way to generate valuable insights
• Review our PLG customer journey, the data we have available, inclusive of quality, and make a plan to improve data quality and comprehensiveness to deliver a clean PLG channel dashboard and funnel
• Study our existing product analytics and usage data to align the team around specific “aha” moments that drive desired outcomes and metric definitions for those outcomes
• You would then use these findings and metrics to, for example, work with our Growth squad to devise a series of experiments to decrease time to aha for newly onboarding self-serve customers
• Work with our Growth squad to create a framework for managing experiments within the PLG funnel and provide recommendations around the team’s experimentation calendar and specific experiments
• Work with various EPD squads to understand the impacts of changes to the product experience on outcomes like retention and customer experience or input metrics that drive those outcomes
• Solve other data problems for the company as-needed

Application process

• 30-minute video call with a Recruiter
• 45-minute video call with the Hiring Manager
• 45-minute video call with two potential peers
• Take-Home Assignment & Review Call with the team
• 45-minute video call with two potential stakeholders