Senior QA Engineer
Skills
AvayaContact CentersCustomer ExperienceDevsecopsIdentity And Access ManagementProduction ReadinessReadiness
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 8+ years QA or test engineering experience
- 1+ years testing contact center CCaaS or IVR platforms
- Hands-on Amazon Connect or similar CCaaS experience
- Experience with Playwright Cypress and Selenium
- Experience testing AWS serverless and event-driven systems
- Working knowledge of conversational AI or voice testing
- Strong defect documentation and triage skills
- Experience running UAT sessions with stakeholders
- Familiarity with CI/CD pipelines and GitHub Actions
Nice to have
- Client-delivery background
- AI observability experience
- Accessibility engineering
- AWS certifications
- Contact center operations fluency
Day to day
- Design and execute QA strategies for Amazon Connect contact flows routing IVR and AI-driven agents
- Build and maintain manual and automated test suites across UI API integration and serverless components
- Support production readiness UAT sessions cutover validation monitoring verification and incident triage
- Partner with engineers to shift quality left mentor junior QA staff and contribute reusable test assets
Hiring process
- Apply online
- Screening by recruitment team
- Interviews with hiring team
- Final hiring decision