Senior Renewals Operations Manager, Customer Success
Skills
Software As A ServiceAdoptionBusiness IntelligenceCustomer SuccessExecutive VisibilityModelingOperations Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 6+ years of experience in Sales Operations Renewals Operations Customer Success Operations or similar
- Strong cross-functional influence and ability to drive outcomes without direct authority
- Experience working with senior leadership and presenting executive-ready insights
- Deep understanding of post-sales renewals workflows data and systems
- Strong analytical mindset with the ability to translate insights into action
- Proven ability to drive complex initiatives from ideation to execution
- Advanced proficiency with CRM and sales operations tools such as Salesforce
- Ability to operate effectively in fast-paced evolving environments
Nice to have
- SaaS experience
- Subscription renewals
- Customer lifecycle operations
- BI tools familiarity
- Automation platforms exposure
- AI analytics exposure
- Global team support
Day to day
- Act as a trusted operational partner to Customer Success leadership and translate strategy into scalable execution.
- Own and evolve the global Customer Success operating model, improving consistency and scalability across regions.
- Drive weekly monthly and quarterly business rhythms to identify churn risk improve retention and strengthen forecast predictability.
- Leverage data analytics and AI-driven capabilities to reduce operational friction surface expansion opportunities and enhance customer outcomes.