Remote Senior Software Engineer - Customer Engineering Job in UK TetraScience

Who you are

• 7+ years of experience with a proven track record of excellence in customer engineering and SRE teams
• Experience resolving technical support issues and escalations efficiently
• Troubleshooting experience with API and various types of integration at scale in AWS
• Experience with CloudNative platforms and applications, Micro-services, and containerized deployments
• Experience with in Databases, NoSQL, Queueing Service, and Elastic Search
• Experience in one or more of the scripting or programming languages: Python, PHP, JavaScript, React, Go or Java
• Demonstrated experience of debugging software reliability issues in a distributed environment
• Excellent interpersonal and communications skills
• Curious, collaborative, self driven, innovative, and willing to take initiative
• Bachelor's degree in engineering, or technical related field
• Experience in science or Biopharma a plus

What the job involves

• Work with the customers and address any product related issues
• Partner with the account teams to drive product adoption and improve customer satisfaction
• Drive customer issues to resolution, identify workarounds to unblock customers either individually or by partnering with product and the engineering teams
• Identify product and documentation improvements and partner with the product and engineering teams to deliver them
• Develop diagnostic tools, scripts, benchmarks, and run books to scale yourself individually, and help customer engineering diagnose, troubleshoot, and fix issues where appropriate and reduce MTTR