University degree or equivalent experience in a similar role
10+ years relevant and proven experience in delivery of cyber security/SaaS projects and solutions
Proven results working as a trusted advisor to drive business value for customers
Evidence of trusted relationship building at all levels
Excellent and clear written and verbal communication skills - able to simplify complex topics in an approachable manner for both executive and end-user audiences
Ability to travel and work at Trellix offices and on customer site when required
Proven, reliable professional with a “Can do” and “do whatever it takes” attitude and approach to working practices and demands of the business
In line with the above, a very flexible approach to working and achieving desired business goals for Trellix
Lead the delivery of Trellix project assignments to design and implement our cyber security solutions
Own the ultimate responsibility for understanding the proposed solution, to then design and build a plan to successfully implement and deliver it to the Customer
Work closely with customers and our internal teams Cement yourself as a trusted advisor/strategic advisor with customers and drive continued value of our products and services. Act as the voice of the customer internally to advocate customer’s needs
Engage proactively with customers at every step of their Trellix journey
Proactively identify issues and coordinate with internal teams to remediate issues as they are identified. Leverage internal tools to centrally record and archive customer activity along with other key data points
Trellix is a global leader in redefining cybersecurity through its innovative open and native extended detection and response (XDR) platform, leveraging advanced machine learning and automation to empower businesses and government clients worldwide against evolving threats.