Senior Strategy & Operations Manager
Skills
Business OperationsBusiness StrategyCross-Functional CollaborationsCustomer ExperienceData AnalysisExecutive ReportingProject Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7+ years of experience in management consulting strategy or business operations roles
- Experience in a high-growth startup or scale-up environment
- Strong strategic and structured thinking with the ability to solve complex problems
- Proven ability to operate in structured and unstructured environments and drive clarity
- Experience influencing senior stakeholders across multiple functions without direct authority
- Highly analytical with the ability to move from data to insight to decision
- Comfortable switching between strategic work and hands-on execution
- Proactive and anticipatory approach with a bias toward action and ownership
- Strong written and verbal communication skills with the ability to synthesise information clearly
- Interest in operations organisational design and building scalable systems in a growing company
- Motivated by building strong teams and culture
Nice to have
- Ambitious
- Tenacious
- Passionate
- Proactive
- Analytical
- Structured thinker
Day to day
- Partner with the SVP of Customer Experience & Delivery on strategic priorities planning and decision-making
- Drive cross-functional initiatives across Customer Success Onboarding Support Product and Commercial teams to ensure alignment and execution
- Bring structure to ambiguous problems by developing clear frameworks recommendations and execution plans
- Act as connective tissue across teams helping coordinate work clarify priorities and prevent duplicated efforts
- Improve decision-making by combining data customer insight and operational context into actionable views