RemotevilleRemote Senior Support Engineer Job in United States Anaconda, Inc.
Senior Support Engineer Anaconda, Inc.
$ -
Computer ScienceCSSCustomer ExperienceDatabasesIT EscalationNetworkingService-Level AgreementsSystem AdministrationTechnical SupportTroubleshooting
Senior (5-8 years) -
United States
Anaconda is the world’s most popular and trusted Python/R platform for data science, machine learning, and AI.
400+ employees
Artificial IntelligenceData AnalysisSaaSEducation
Role
Who you are
- Bachelor’s degree in Computer Science or related field plus 7 years of experience as a Support Engineer Systems Administrator or related role
- 7 years of experience with resolving high-complexity customer issues
- Performing upgrades to enterprise applications on customer infrastructure
- Identifying and creating documentation to enhance the customer experience
- Working in a ticket queue with SLAs
- Logging issues for Product escalation
- Team attitude “I am not done until WE are done”
- Embody our core values: Great People Great Product Great Performance
- Care deeply about fostering an environment where people of all backgrounds and experiences can flourish
What the job involves
- Resolve high complexity customer issues
- Train and mentor colleagues
- Perform upgrades of Anaconda enterprise applications on customer infrastructure
- Identify and create documentation to enhance the customer experience
- Work in a ticket queue with SLAs
- Participate in an on-call rotation for urgent client requests
- Listen to and be empathetic to customer’s needs
- Log issues for Product escalation
Company
Company mission
Anaconda, Inc. is the leading data science platform that empowers over 45 million users and organizations globally by providing enterprise-grade solutions for AI, machine learning, and data science. By championing open-source technologies, Anaconda helps users leverage these tools for groundbreaking research and innovative applications. The company fosters a vibrant community, promoting collaboration and accessibility in data science and AI.Company benefits
- Unique opportunity to translate strong open-source adoption and user enthusiasm into commercial product growth
- Dynamic company that rewards high-performers
- On the cutting edge of enterprise application of data science machine learning and AI
- Collaborative team environment that values multiple perspectives and clear thinking
- Employees-first culture
- Flexible working hours
- Medical* Dental* Vision* HSA* Life* and 401K*
- Paid parental leave both parents
- Monthly productivity stipend Pre-IPO stock options
- Open vacation policy
- Quarterly Snake days company-wide bonus day off
- 100% remote FTE employees based on your region
Company values
- Open-source
- Innovation
- Community
- Collaboration