RemotevilleRemote Senior Support Engineer Job in United States Kubecost
Senior Support Engineer Kubecost
$150000 - $175000
ClarityGood Clinical PracticeGoogle Cloud PlatformGrafanaOralSolution-OrientedTechnical SupportTroubleshooting
Mid-level (3-4 years) - Senior (5-8 years)
United States
With our open source and enterprise monitoring tools, we empower teams to optimize and save on Kubernetes at scale
55+ employees
SaaSCloud ComputingTechnologyInfrastructure
Open for applications
Role
Who you are
- Team player mindset embracing complex problem-solving.
- High responsiveness with a proactive and solution-oriented approach.
- Available during 9am-8pm Eastern Time.
- Experience with cloud providers such as AWS, GCP, or Azure.
- Strong familiarity with Kubernetes and related technologies.
- Outstanding communication skills.
Desirables
- AWS
- GCP
- Azure
- Kubernetes
- Helm
- Prometheus
- Thanos
- Grafana
- Rancher
- CoreOS
- Docker
- DuckDB
What the job involves
- Help build a customer-first support process.
- Address customer issues across multiple channels including email, Slack, and ZenDesk.
- Influence the direction of our product by tracking and communicating customer needs.
- Work directly with customers on key architecture questions and challenges.
- Resolve technical issues using problem-solving skills and escalate when necessary.
- Become a specialist in product features and troubleshoot through testing and collaboration.
- Identify and implement improvements in the support ecosystem.
- Take the lead on developing and improving support processes.
Company
Company mission
Stackwatch empowers teams to efficiently operate Kubernetes and cloud native infrastructure at scale, providing tools and intelligence to manage cost, performance, reliability, and overall infrastructure operability challenges through their product, Kubecost.Company values
- Launch & learn
- Strive for excellence
- Welcome diversity
- Celebrate contribution
- Love the user
- Empowered Responsibility
- Be an awesome communicator