Senior Support Engineer
Skills
ClarityGood Clinical PracticeGoogle Cloud PlatformGrafanaOralSolution-OrientedTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Team player mindset embracing complex problem-solving.
- High responsiveness with a proactive and solution-oriented approach.
- Available during 9am-8pm Eastern Time.
- Experience with cloud providers such as AWS, GCP, or Azure.
- Strong familiarity with Kubernetes and related technologies.
- Outstanding communication skills.
Nice to have
- AWS
- GCP
- Azure
- Kubernetes
- Helm
- Prometheus
- Thanos
- Grafana
- Rancher
- CoreOS
- Docker
- DuckDB
Day to day
- Help build a customer-first support process.
- Address customer issues across multiple channels including email, Slack, and ZenDesk.
- Influence the direction of our product by tracking and communicating customer needs.
- Work directly with customers on key architecture questions and challenges.
- Resolve technical issues using problem-solving skills and escalate when necessary.
- Become a specialist in product features and troubleshoot through testing and collaboration.
- Identify and implement improvements in the support ecosystem.
- Take the lead on developing and improving support processes.