RRemoteville

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Senior Support Engineer

Skills
Amazon Web ServicesCustomer SuccessCyber-SecurityCybersecurityEngineeringHTMLIT Escalation
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 6+ years in technical support solutions engineering or customer-facing engineering within cybersecurity
  • Direct experience in identity security including IAM PAM IGA or non-human identity
  • Hands-on experience with Okta Entra ID Active Directory SailPoint CyberArk or BeyondTrust
  • Strong fluency in SAML 2.0 OAuth 2.0 OIDC SCIM LDAP Kerberos and mTLS
  • Working knowledge of AWS GCP and Azure IAM
  • Hands-on experience with secrets management tools such as Vault Secrets Manager or Key Vault
  • Strong observability experience with Datadog or Splunk
  • Fluent in SQL JSON YAML and HCL
  • Comfortable integrating AI tools into support workflows
  • Exceptional communication skills with technical teams and executive stakeholders

Nice to have

  • Calm under pressure
  • Detail-oriented
  • Methodical
  • Cross-collaborative
  • Customer-focused
  • Identity expertise
  • Curious learner

Day to day

  • Lead end-to-end resolution of complex enterprise support issues from triage through root-cause analysis and client communication.
  • Investigate identity stack and distributed system problems across SaaS and on-premise environments including log pipelines and observability data.
  • Build support operations from the ground up by creating knowledge bases runbooks escalation paths and AI-assisted workflows.