The Sanity Composable Content Cloud is the modern content management system chosen by industry-leading companies like PUMA, AT&T, Burger King, Tata, and Figma. Sanity creates competitive advantage by optimizing content experiences and operational efficiency across marketing, support, e-commerce, and more. Backed by an unparalleled developer experience, Sanity is fully composable through APIs that sync any data source, enrich content, and connect to all distribution channels. As the most customizable content platform available, developers have the freedom to build content management interfaces that maximize teams’ efficiency and impact.

Sanity

Make content your competitive advantage with the Sanity Composable Content Cloud.

At Sanity.io, we’re building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew are using Sanity to power and automate their content operations.

We’re looking for an empathic senior support engineer who thrives on solving complex technical challenges and helping customers succeed with Sanity at scale.

As a senior member of the team, you will independently own high-impact issues, guide enterprise customers through complex implementations, and improve the systems, workflows, and documentation that power our support organization.

This is not a reactive ticket-queue role. It requires strong technical judgment, calm communication under pressure, and the ability to turn recurring customer friction into lasting improvements.

What You Would Do

Independently own and resolve complex technical issues for enterprise customers.Lead investigations into ambiguous or high-severity issues and liaise during incidents, maintaining clear communication throughout.Produce high-quality minimal reproductions, reusable code snippets, and structured issue reports.Provide informal mentorship and technical guidance to other Support Engineers, helping the team navigate complex issues and continuously improve how we investigate, communicate, and resolve problems.Collaborate closely with Product and Engineering to surface patterns and influence product improvements.Author and improve documentation, guides, and self-serve resources to reduce recurring issues.Contribute to infrastructure, tooling, and workflow improvements within the Support organization.Participate in community support rotation and model high standards of clarity and empathy.

About You

Remote on the West Coast (PDT) in North America4+ years of hands-on experience in developer support or engineering roles.Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js).Demonstrated success in independently owning complex issues from diagnosis to resolution.Ability to elevate those around you through thoughtful collaboration, clear communication, and informal mentorship.Comfortable operating under pressure while maintaining clarity and empathy.Strong debugging instincts and ability to reason across frontend, APIs, and infrastructure layers.Bias toward improving systems, documentation, and processes rather than just resolving individual support requests.Curious, proactive, and energized by solving ambiguous problems.

Not sure you’re exactly what we’re looking for in this role? Apply anyway!

What We Can Offer

A highly-skilled, inspiring, and supportive teamPositive, flexible, and trust-based work environment that encourages long-term professional and personal growthA global, multi-culturally diverse group of colleagues and customersComprehensive health plans and perksA healthy work-life balance that accommodates individual and family needsCompetitive salary and stock options program

Who We Are

Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business.

Sanity recently raised an $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years.

You can only build a great company with a great culture. Sanity is a 200+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! Read more about our values here!

Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Senior Support Engineer, NORAM

What the job involves