Senior TAC Engineer
Skills
Business Continuity PlanningEmergency Medical ServicesEnglishEthernet/IPFibreMSTPMicrowave Links
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven technical support transmission operations or field engineering experience in microwave backhaul or carrier transport networks
- Strong knowledge of microwave E-band and multiband links with RF fault isolation and service impact analysis
- Strong understanding of Ethernet transport including VLAN QinQ bridge domains MSTP RSTP or ERP
- Good IP networking knowledge including addressing subnetting routing principles reachability and management connectivity
- Practical experience with QoS and HQoS concepts
- Experience with network management platforms and protocols such as NMS EMS SNMP RADIUS alarms backups and monitoring
- Knowledge of synchronization technologies such as SyncE IEEE 1588 PTP NTP SDH and TDM timing
- Experience with legacy and packet transport services including PDH SDH TDM Ethernet over microwave and migration to packet backhaul
- Ability to analyse logs scripts configuration files topology diagrams test results and customer evidence
- Good working knowledge of Windows and Linux environments with basic scripting or automation skills desirable
- Professional customer communication skills and ability to document actions accurately
- Ability to write MOPs procedures technical notes and case summaries
- Fluent business English required
Nice to have
- ITIL awareness
- Cisco CCNA
- Cisco ICND
- JNCIA
- MPLS knowledge
- RF test equipment
- Ethernet/IP test equipment
- Multi-vendor experience
- Additional languages
Day to day
- Provide remote technical support to internal and external customers across EMEA and APAC
- Investigate and resolve advanced faults in microwave transmission networks packet microwave systems and associated IP/Ethernet services
- Analyse alarms logs topologies and service impact to restore connectivity and guide customers through clear technical troubleshooting