Senior Technical Support Engineer
Skills
Computer ScienceAmazon Web ServicesCritical ThinkingDistributed SystemsElasticsearchLinuxOral
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- BS degree in Computer Science or similar field or equivalent experience
- 5+ years supporting enterprise customers or working hands-on with distributed systems
- Strong troubleshooting problem-solving and critical thinking skills
- Excellent client-facing written and verbal communication skills
- Experience with Linux AWS Azure and networking
- Ability to work stand-by on-call or off-hours duties
Nice to have
- Curious
- Collaborative
- Customer-focused
- Detail-oriented
- Self-motivated
Day to day
- Provide enterprise-level technical support to customers and partners across Slack email and online meetings.
- Research diagnose troubleshoot and resolve complex product and infrastructure issues with strong technical depth.
- Document solutions create knowledge base articles and collaborate with internal teams to close unresolved issues.