RRemoteville

How Remoteville checks and expires listings

Ditto logoDitto

Senior Technical Support Engineer

Skills
Computer ScienceActive ListeningCustomer SatisfactionDatabasesDistributed DatabasesSoft SkillsTechnical Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 5+ years in tech support or software engineering
  • Bachelor's in Computer Science or equivalent experience
  • Customer-facing soft skills including active listening, and empathy
  • Ability to read and follow code and GitHub commits
  • Excellent communication in English, both written and verbal
  • Broad understanding of mobile devices, cloud computing, and networking
  • Preference for short projects with deep problem-solving
  • Technical expertise in MongoDB, SQL, Cloud computing, or Distributed databases

Nice to have

  • Active Listening
  • Customer Satisfaction
  • Technical Understanding
  • Troubleshooting
  • Soft Skills

Day to day

  • Help customers succeed using Ditto
  • Ensure developers and enterprises build mission-critical solutions
  • Build knowledge within the team and initiate organizational and process improvements
  • Advocate for customers' needs and debug problem reports
  • Be the primary technical expert for SDK and Cloud platform
  • Engage with senior leaders and coordinate resources
  • Resolve developer issues and communicate with Engineering
  • Write knowledge base articles to enable problem resolution
  • Aim for the highest customer satisfaction