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Remote Senior Technical Support Engineer Job in London, UK Ditto

Senior Technical Support Engineer Ditto
Computer ScienceActive ListeningCustomer SatisfactionDatabasesDistributed DatabasesSoft SkillsTechnical SupportTechnical UnderstandingTroubleshooting
Mid-level (3-4 years) - Expert (9+ years)
LondonUK


Ditto is mobile ad-hoc mesh networking and peer-to-peer data sync for your enterprise application
130+ employees
Internet of ThingsCloud ComputingNetworkingMobile

Open for applications

Role


Who you are

  • 5+ years in tech support or software engineering
  • Bachelor's in Computer Science or equivalent experience
  • Customer-facing soft skills including active listening, and empathy
  • Ability to read and follow code and GitHub commits
  • Excellent communication in English, both written and verbal
  • Broad understanding of mobile devices, cloud computing, and networking
  • Preference for short projects with deep problem-solving
  • Technical expertise in MongoDB, SQL, Cloud computing, or Distributed databases

Desirables

  • Active Listening
  • Customer Satisfaction
  • Technical Understanding
  • Troubleshooting
  • Soft Skills


What the job involves

  • Help customers succeed using Ditto
  • Ensure developers and enterprises build mission-critical solutions
  • Build knowledge within the team and initiate organizational and process improvements
  • Advocate for customers' needs and debug problem reports
  • Be the primary technical expert for SDK and Cloud platform
  • Engage with senior leaders and coordinate resources
  • Resolve developer issues and communicate with Engineering
  • Write knowledge base articles to enable problem resolution
  • Aim for the highest customer satisfaction

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Company


Company mission

Ditto automatically connects devices in ad-hoc mesh networks to prevent downtime for critical applications, syncing data peer-to-peer without relying on the internet or network hardware. Drive consistent revenue at the edge without WiFi, Servers, or Cloud. Sell a product, deliver a service, and conduct operations anywhere without worrying about connectivity.



Company benefits

  • Competitive salaries
  • Stock options
  • Medical, dental, vision, life, and disability coverage
  • Flexible spending account (FSA)
  • Flexible vacation policy
  • 401(k) plan


Company values

  • Trust
  • Communication
  • Continuous improvement
  • Diversity
  • Excellence


Company HQ

San Francisco
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