Senior Technical Support Engineer
Skills
Computer ScienceActive ListeningDatabasesEngineeringGithubIT EscalationNetworking
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-5+ years in technical support engineering or software engineering
- Ability to turn ambiguous problems into clear hypotheses and solutions
- Deep experience in at least one relevant area such as operating systems cloud infrastructure Kubernetes networking databases or distributed systems
- Bachelor’s degree in Computer Science or similar experience
- Ability to read and follow code and GitHub commits
- Customer-facing soft skills including active listening customer empathy and expectation-setting
Nice to have
- Hyper-growth experience
- 0 to 1 mindset
- Fortune 500 relationship building
- Grit
- Curiosity
- Adaptability
Day to day
- Serve as a trusted technical advisor for enterprise customers
- Reproduce debug and escalate complex technical issues with Engineering and Product
- Respond to live escalations and production incidents while coordinating cross-functional teams
- Build tools automation and self-service resources to improve support workflows and reduce response times
- Advocate for customer needs and influence product improvements through real-world feedback
Hiring process
- Apply anyway if interested
- Use your application to show impact