RemotevilleRemote Senior Technical Support Engineer Job in United States Entrata
Senior Technical Support Engineer Entrata
$ -
Computer ScienceAnalytical SkillsCustomer SatisfactionProperty AccountingService LevelsService-Level AgreementsSupport EngineersTechnical Support
Junior (1-2 years) -
United States
We are the leading operating system for multifamily communities worldwide.
2270+ employees
SoftwareProperty ManagementB2BSaaS
Role
Who you are
What the job involves
- Provide advanced technical assistance to our customers' technical and non-technical staff including high level admins who utilize and support our suite of property management solutions
- Provide professional business-to-business customer service primarily to our international customers with awareness of the critical nature of these solutions to our Entrata HelpDesk customers
- Work closely with other Senior Technical Support Engineers and with colleagues across the company to collaborate on behalf of the customer and accelerate issues toward timely resolution
- Mentor other KASEs as well as collaborate and consult with your peers within your areas of expertise
- Work closely with teams outside of Technical Support including Product R&D and Training to ensure we holistically address customer needs
Company
Company mission
Entrata® is the only comprehensive property management software provider with a single-login, open-access platform that enhances living experiences. With a wide range of online tools for property management, Entrata serves over 20,000 apartment communities, offering innovative solutions that empower property owners and managers in their daily operations while ensuring exceptional service for residents.Company values
- Innovation
- Collaboration
- Customer Focus
- Diversity
- Excellence
- Adaptability