Senior Technical Support Engineer
Skills
Computer ScienceAnalytical SkillsCustomer SatisfactionProperty AccountingService LevelsService-Level AgreementsSupport Engineers
What the job involves
The main requirements, responsibilities and hiring steps.
Day to day
- Provide advanced technical assistance to our customers' technical and non-technical staff including high level admins who utilize and support our suite of property management solutions
- Provide professional business-to-business customer service primarily to our international customers with awareness of the critical nature of these solutions to our Entrata HelpDesk customers
- Work closely with other Senior Technical Support Engineers and with colleagues across the company to collaborate on behalf of the customer and accelerate issues toward timely resolution
- Mentor other KASEs as well as collaborate and consult with your peers within your areas of expertise
- Work closely with teams outside of Technical Support including Product R&D and Training to ensure we holistically address customer needs