How Remoteville checks and expires listings
Senior Technical Support Engineer
Skills
SQLAmazon KinesisCustomer Experience ManagementCustomer Facing RolesDatabase AdministrationDatabasesSupport Engineers
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 8+ years of technical support or customer-facing experience is required.
- Strong Linux system administration and troubleshooting knowledge.
- Proficient in SQL and understanding of big data platform ecosystems.
- Excellent communication and teamwork skills.
Nice to have
- AWS
- Azure
- GCP
- Kubernetes
- Kafka
- Visualization
Day to day
- Resolve technical issues quickly and accurately within set SLAs.
- Ensure deep troubleshooting on Imply Druid platform.
- Maintain operational efficiency with documentations and detailed issue reports for engineering teams.
- Participate in an on-call rotation for after-hours support.