Senior Technical Support Engineer
Skills
SQLAmazon KinesisCustomer Experience ManagementCustomer Facing RolesDatabase AdministrationDatabasesSupport Engineers
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 8+ years of technical support or customer-facing experience is required.
- Strong Linux system administration and troubleshooting knowledge.
- Proficient in SQL and understanding of big data platform ecosystems.
- Excellent communication and teamwork skills.
Nice to have
- AWS
- Azure
- GCP
- Kubernetes
- Kafka
- Visualization
Day to day
- Resolve technical issues quickly and accurately within set SLAs.
- Ensure deep troubleshooting on Imply Druid platform.
- Maintain operational efficiency with documentations and detailed issue reports for engineering teams.
- Participate in an on-call rotation for after-hours support.