RemotevilleRemote Senior Technical Support Engineer Job in United States Imply
Senior Technical Support Engineer Imply
$123300 - $300000
SQLAmazon KinesisCustomer Experience ManagementCustomer Facing RolesDatabase AdministrationDatabasesSupport EngineersTechnical SupportTroubleshooting
Senior (5-8 years) - Expert (9+ years)
United States
The Database for Modern Analytics Applications – From the original creators of Apache Druid®
240+ employees
DatabaseAnalyticsSoftware
Role
Who you are
- 8+ years of technical support or customer-facing experience is required.
- Strong Linux system administration and troubleshooting knowledge.
- Proficient in SQL and understanding of big data platform ecosystems.
- Excellent communication and teamwork skills.
Desirables
- AWS
- Azure
- GCP
- Kubernetes
- Kafka
- Visualization
What the job involves
- Resolve technical issues quickly and accurately within set SLAs.
- Ensure deep troubleshooting on Imply Druid platform.
- Maintain operational efficiency with documentations and detailed issue reports for engineering teams.
- Participate in an on-call rotation for after-hours support.
Company
Company mission
At Imply, we empower developers to become the heroes of analytics by providing a unique database built from Apache Druid for creating innovative analytics applications without constraints.Company benefits
- Paid Medical Dental and Vision
- 401(k) Program
- Fertility Coverage
- Pet Insurance
- Dependent Care FSA
- Mental Health Support
- Life and AD&D Insurance
- Unlimited Paid Time Off
- Wellness Stipend
- Home Office Equipment Reimbursement
- Pre-Tax Commuter Benefits
Company values
- Innovation
- Empowerment
- Disruption
- Collaboration