RemotevilleRemote Senior Technical Support Engineer Job in United States Jack Henry
Senior Technical Support Engineer Jack Henry
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C#JavaAnalytical SkillsBid ProcessesCustomer ServiceOperating SystemsSoftware DocumentationTechnical SupportTraining
Senior (5-8 years) -
United States
A well-rounded financial technology company that strengthens connections between people and their financial institutions
7600+ employees
FintechSoftwareFinancial ServicesB2B
Role
Who you are
- Requires a minimum of 6 years of software technical support experience in C# or equivalent languages.
- Must have at least 3 years experience working with SQL queries and databases.
- Ability to work on call rotation as needed by business.
Desirables
- Strong customer service
- SQL proficiency
- Problem-solving skills
What the job involves
- Interacts with product support personnel and customers to resolve complex technical issues.
- Provides technical assistance and support for incoming queries and issues related to computer systems software and hardware.
- Analyzes problems reported by customers to determine the best course of action.
- Creates scripts and tools to automate processes.
- Documents job-related procedures and guides less experienced peers.
Company
Company mission
Jack Henry is a financial technology company dedicated to enhancing the connection between people and their financial institutions. They work to reduce barriers to financial health for community and regional banks and credit unions, aiming to drive innovation and modernization in the financial sector with the understanding and advocacy for the needs of their clients.Company benefits
- Flexible work hours
- Remote work option
- Extensive training programs
- Work in a culture of commitment
Company values
- Integrity
- Innovation
- Customer Focus
- Collaboration
- Community Commitment