How Remoteville checks and expires listings
Senior Technical Support Engineer
Skills
C#JavaAnalytical SkillsBid ProcessesCustomer ServiceOperating SystemsSoftware Documentation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Requires a minimum of 6 years of software technical support experience in C# or equivalent languages.
- Must have at least 3 years experience working with SQL queries and databases.
- Ability to work on call rotation as needed by business.
Nice to have
- Strong customer service
- SQL proficiency
- Problem-solving skills
Day to day
- Interacts with product support personnel and customers to resolve complex technical issues.
- Provides technical assistance and support for incoming queries and issues related to computer systems software and hardware.
- Analyzes problems reported by customers to determine the best course of action.
- Creates scripts and tools to automate processes.
- Documents job-related procedures and guides less experienced peers.