Senior Technical Support Engineer
Skills
DevopsContextData CentersDomain Name SystemInfrastructure SolutionsPremisesProject Portfolio Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in a technical role such as support engineering systems/network administration DevOps or infrastructure operations
- Proficiency scripting in Bash and Python
- Strong systems administration fundamentals including networking DNS firewalls VPNs TCP/IP storage process management and log analysis
- Experience with virtualization or container concepts such as VMware Docker or Kubernetes
- Comfortable working in a CLI-driven environment and reading logs configs and API responses
- Demonstrated ability to manage a ticket queue or support workflow
- Excellent written communication skills for technical and non-technical stakeholders
- Based in the US with availability during standard US business hours
- Self-directed and comfortable working autonomously on a small distributed team
Nice to have
- Orka experience
- Kubernetes experience
- Apple silicon
- macOS virtualization
- AWS familiarity
- Citrix experience
- Network engineering background
- CI/CD experience
- Zendesk experience
- SaaS or IaaS support
- Internal tooling mindset
- AI support interest
Day to day
- Own the Tier 1 ticket queue and triage incoming support requests across Orka Citrix and bare metal environments.
- Dig into logs configs and API responses using scripts and AI code tools to diagnose reproduce and resolve complex customer issues.
- Collaborate with support developers engineering and SRE to share knowledge improve runbooks and scale support operations.