RRemoteville
Runware logoRunware

Senior Technical Support Engineer

Skills
Software As A ServiceAdoptionComplex SystemsHypertext Transfer ProtocolLarge Language ModelsOptimizationPHP
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 5+ years in Technical Support Engineering Developer Support Solutions Engineering SRE or another highly technical customer-facing engineering role
  • Strong troubleshooting and debugging skills across REST APIs HTTP authentication JSON SDKs webhooks and distributed systems
  • Experience investigating production issues using logs metrics traces dashboards and modern observability platforms
  • Comfortable reading application code and understanding backend systems such as Python Go Node.js Java PHP or similar
  • Strong analytical thinking and a structured engineering approach to debugging complex systems
  • Active practical use of AI-assisted tools for troubleshooting documentation analysis and day-to-day engineering productivity
  • Experience building automations scripts integrations or AI-enabled workflows that reduce manual work and improve operational efficiency
  • Excellent written and verbal communication skills with developers and technical stakeholders
  • High level of ownership with a track record of improving technical processes rather than simply executing existing ones
  • Comfortable working in ambiguous environments where processes are continuously evolving

Nice to have

  • AI-native
  • Analytical
  • Structured
  • Ownership-minded
  • Process-oriented
  • Collaborative
  • Ambiguous-environment comfort

Day to day

  • Investigate complex platform infrastructure and API issues using logs metrics traces dashboards and debugging tools
  • Troubleshoot REST APIs HTTP requests authentication JSON payloads SDKs webhooks and distributed systems in a hands-on technical way
  • Reproduce difficult production issues partner closely with Engineering on root cause analysis and validation and support customers through escalations and incidents
  • Improve developer experience by creating troubleshooting guides playbooks documentation and self-service content
  • Build scalable support operations through tooling automation and AI-assisted workflows that increase speed quality and efficiency