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Senior Technical Support Engineer

Skills
API TestingApplication SecurityDebuggingNetwork SecurityNetworkingPostman APITechnical Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Strong experience in networking and network security.
  • Proficiency with Python for troubleshooting and administration.
  • Hands-on experience with Postman API for testing and debugging.
  • Excellent communication skills.
  • A proactive approach to problem-solving.

Day to day

  • Provide high-level technical support to customers, resolving complex issues related to networking, network security, and Linux systems.
  • Work closely with product teams to understand the product features and provide feedback on technical improvements.
  • Utilize Postman API to troubleshoot, test, and support API-related issues.
  • Analyze and solve problems efficiently, escalating to engineering teams when necessary.
  • Assist in building a knowledge base and best practices for future troubleshooting.